kK
karen K
1 reviews | Active since Feb 2022
05 Nov 2024, 17:49
broken goods
I live 100km from the nearest town and i buy most of my stuff on line.I bought from Game and received my parcel yesterday. My nescafe and 5kg cake flour were damaged. My 6 packets of willards chips and 2 packets of jelly were crushed. My photos are not good enought how do they expect me to send broken glass back sorry but ive thrown the box away already.Im not handling broken glass.If this is Games attitude then i wont buy from them again and will not even recommend them to my friends
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Replies (3)0
Replies (3)
Game's replyOfficial
07 Nov 2024, 10:54Hi there Karen, thank you for reaching our to us. I’m truly sorry to hear about the damage to your items, and I completely understand your frustration, especially considering the challenges of shopping online when you're located far from the nearest town. Please accept my sincerest apologies for the inconvenience this has caused. In order for us to assist you more effectively and resolve this matter, we kindly ask that you provide clearer images of the damaged items, including any visible packaging, so we can address the issue properly.
Game's reply07 Nov 2024, 10:54
Official
Hi there Karen, thank you for reaching our to us. I’m truly sorry to hear about the damage to your items, and I completely understand your frustration, especially considering the challenges of shopping online when you're located far from the nearest town. Please accept my sincerest apologies for the inconvenience this has caused. In order for us to assist you more effectively and resolve this matter, we kindly ask that you provide clearer images of the damaged items, including any visible packaging, so we can address the issue properly.
kK
karen K's updateReviewer Update
08 Nov 2024, 16:01Ive send emails with photos again and still no response from Game. Beat any price Game must rather work on their customer care
kK
karen K's update08 Nov 2024, 16:01
Reviewer Update
Ive send emails with photos again and still no response from Game. Beat any price Game must rather work on their customer care
Game's replyOfficial
13 Nov 2024, 11:22Hi Karen, apologies for the late response. We cannot apologize enough for the inconvenience this has caused. I do see you have been successfully refunded. Should you require any further assistance, do not hesitate to reach out.
Game's reply13 Nov 2024, 11:22
Official
Hi Karen, apologies for the late response. We cannot apologize enough for the inconvenience this has caused. I do see you have been successfully refunded. Should you require any further assistance, do not hesitate to reach out.