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LM
Leehong M

1 reviews | Active since Oct 2012

08 Jan 2026, 11:43

Broken Commitment & Ongoing CPA Delay – Defective Gazebo (Game Key West) | Ref 25SSN

Update to my previous complaint (***).

I returned a Camp Master 210 gazebo to Game Key West on 26 December due to visible defects.

After escalation, Game Customer Care contacted me and assured me that the gazebo would be collected and the matter resolved by the 5th.

Today is the 8th, no collection or progress has taken place, and the store is now advising a new date of the 12th, again citing supplier availability.

This repeated shifting of timelines, after clear assurances were given, is unreasonable and not aligned with the Consumer Protection Act, which requires resolution within a reasonable time.

I am requesting intervention from Game Head Office to bring this matter to a final resolution rather than continued delays and broken commitments.

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Replies (2)
LM
Leehong M's update08 Jan 2026, 14:36
Reviewer Update
Thank you for the response. To clarify, my contact number was updated and shared in my customer care email under Ref 25SSN. I did receive the call, and my updated contact details are already on record. This matter has been pending since 26 December, and I was assured that the gazebo would be collected and resolved by the 5th, which did not occur. I would appreciate confirmation of a clear and firm resolution timeline, rather than further provisional updates. I look forward to concrete feedback as indicated.
Game
Game's reply09 Jan 2026, 08:06
Official
Hi Lishon, We're sorry that there has been a delay with the gazebo being collected. Regrettably, the supplier was closed for the holidays and reopened this week. We will request that a manager from the store get in touch with you.