IV
Isabel V

1 reviews | Active since Oct 2018

25 Oct 2018, 09:38

BRITS GAME - SHI**Y SERVICE

BRITS GAME - SERVICE MOST OF THE TIMES WHEN VISITING BRITS GAME, THERE IS NEVER STOCK. THE SERVICE AT ESPECIALLY APPLIANCES SIDE, UP TO **** SERVICE. AFTER YEARS OF TRYING TO BE PATIENTS, WE HAVE REACHED OUR END. MOSTLY - NO STOCK NO DECENT SERVICE MORE THAN 5 TILLS AT GAME. ONLY 2 TILLS ARE ALWAYS OPEN. SO WHY WASTE SPACE BY PUTTING UP 5-9 TILLS WITH ONLY 2 WORKING - ALWAYS. THE ONLY PERSON TRYING TO ASSIST AT GAME AND WITH WHO'S SERVICE UP TO NOW WE HAVE BEEN HAPPY WITH IS JURIE (NOT SURE ABOUT HIS SURNAME). WE ARE IN PROCESS OF TRYING TO BUY MINI BAR FRIDGE. I HAVE BEEN PHONING SINCE 09:00 - NO SURPRISE. NO ANSWERING OF PHONES. I WILL TRY TO FOLLOW UP WITH JURIE ABOUT FRIDGE TODAY AND SEE IF COME ALRIGHT. PHONED YESTERDAY AND SPOKE TO A LADY AT APPLIANCES TO ALSO FOLLOW UP - WITH HER VERY POSITIVE ATTITUDE (NOT)...THX TO JURIE IN ADVANCE, BUT BRITS GAME - WILL NOT EASILY SEE US AGAIN. WE RATHER PAY MORE AND BUY FROM FURNITURE SHOPS THAT WANTS TO DO BUSINESS AND TAKE PRIDE IN THEIR JOBS.

0
Replies (2)
Game
Game's reply25 Oct 2018, 10:21
Official
 Firstly I would like to thank you for the time and effort you have taken to give us feedback on bad service you experienced in our store.  In Game we appreciate and value every feedback we receive from our customers because by that we are able to improve for the better or correct wrongs.  I sincerely apologize for the bad service provided.    A Senior manager will be in contact with you shortly to address your concerns.  We value you as a Game customer and are committed to improve our service levels continually.  Please do not hesitate to contact us should you not be attended to within 48 hours. 

Regards.
Group Customer Service Advisor
***
Tel:  ***73
/rt
Game
Game's reply25 Oct 2018, 12:44
Official
We confirm that Management was in contact with you to discuss this matter.

We look forward having you in the store again real soon.

 Regards.
Group Customer Service Advisor
***
Tel:  ***73
/rt