BRING MY PHONE BACK!

I'm writing this review out of concern (****ed off really) for a mobile phone that was faulty a few months after purchase(online) and was taken by Game to a technician on 22 September 2020 and it was still under the Manufacture's Warranty Period. I was under the impression that I’ll be able to get it back or at least some FEEDBACK after a period of 21 days. We’re now approaching the third month and I need clarity on how long is this supposed to take and why is it taking this long. I feel like it’s been long enough to decide if the repair failed and a replacement or refund is due. I found this repairs policy on you website:

“Repairs within the Manufacturer’s warranty period take no longer than 21 days after receipt by Game or an authorised service agent. If in the event your repair takes longer than the stipulated time you will either get a replacement of that item with the same or similar model or your money back. This excludes returns made during the item’s extended warranty period, if and where this is applicable.”

If this is true or applies (it’s on your website so it must apply) I believe I should have received a replacement or refund by now considering that we’re now approaching 3 months and I’m still waiting for the phone, let alone feedback after I was assured to get a call after 21 days like the statement on the website confirms.

Game bring my phone back, replace it or just my money back!