Breach of Warranty and ******** Retention of Goods — Warning to All Consumers

I submitted my Epson L1250 printer for warranty repair to Game Keywest on 24 March 2025, three days before the expiry of the 1-year warranty. Despite providing full proof of purchase and clear repair documentation, Game and their repair agent Partserve Channel Support wrongfully rejected the warranty, citing a minor consumable part (valued at only R52) to avoid their legal obligations.

I was quoted R1784.80 for repairs (almost the price of a brand-new printer) and then told I would have to pay R650 labour and R450 courier fees simply to retrieve my unrepaired printer. My 3/4 full ink tanks were also ignored. This is a blatant breach of the Consumer Protection Act and a serious warning to any consumers considering buying from Game.

Warranties are meaningless when you are treated like this, and Game's customer care has offered no real assistance despite multiple escalations. I have now escalated the matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC) for investigation.

Think twice before purchasing from Game — if your item fails under warranty, you may find yourself with no support, hefty charges, and no way to retrieve your property without paying ransom fees.