Brand-new Samsung aircon not working (Game)

On 10 October 2015, I bought a Samsung 12000BTU air conditioner from Game, Somerset Mall. The saleslady, Priscilla, filled out all the paperwork and I also purchased an extended 3 year warranty. <br> <br> Samsung's accredited installers, Gas Air, installed the indoor and outdoor units on 21 October. The weather was still mild, so when I turned on the unit on 4 November, I realised that the compressor never kicked in and the air wasn't being cooled. The inside unit's Virus Doctor light also came on after 5 minutes and then the inside unit switched itself off. This was reported to Gerrie Abrahams at Game and later to Marcelle, one of the managers. On 03 December, the replacement units were finally delivered to my house - a month after I reported the problem. <br> <br> It's now been 2 weeks since I started calling and SMSing Gary and Kavan at Gas Air. They never answer their mobiles and don't respond to SMSs.<br> <br> I am absolutely appalled at the poor service provided by both Game and Samsung. I urge others not to buy any appliances at this store, especially costly items. In this case, I paid about R7,500.00 and still have no working air conditioner today, two and a half months later. Shame on you, Game!