Braai'd to be or not to be

<p>We purchased a Cadac 3 Burner Gas Braai from Game Canal Walk. After assembling it all and eagerly awaiting our first chops off the braai, we realized that the burners were not working. The burners would not turn on with the igniter.</p> <p> </p> <p>We went back to Game that evening in order to speak to someone there to see if there was something we were doing wrong or a special trick to get it to work. The person we spoke to in the Outdoor department said he could not help us as he did not know and his manager was not there. He said that the unit is probably faulty.</p> <p> </p> <p>The next day we disassembled the whole gas braai and took it back to Game with the intention of exchanging it for another unit. We were, after all, still waiting to braai our chops.</p> <p> </p> <p>We arrived at Game and went to Customer Service. We informed them that we wished to exchange the Cadac Unit for a new one as this one was faulty. They indicated we go to the Outdoor Department to see if they had stock. We duly went to the Outdoor Department where there was no one to assist.</p> <p> </p> <p>We then asked a Game employee if he could assist to check if there was stock as we were exchanging a faulty unit. Surprisingly and unacceptably, he said he cannot assist as it is not his department and he will make a call for the person working in the Outdoor department. A call was made over the PA system three times for the person for the Outdoor department. We waited for 15-20 minutes and no one came through.</p> <p> </p> <p>We then again saw the person we spoke to and he said that we should go to the information desk as he cannot help us. This was surprising and astonishing as all we wanted was to know if there was stock and he clearly did not want to help as it was not his department.</p> <p> </p> <p>We went back to Customer Service and asked for a refund instead. We then proceeded to inform the manager of the situation and then all of sudden they said that they could help quickly. Unfortunately that was too little too late.</p> <p> </p> <p>The lack of service at Game is disgusting and shocking. We wished to exchange the item as it was faulty but instead took the refund and will not return to shop at Game again as they clearly are not concerned with customer satisfaction. Their employees clearly refuse to help customers if it is not their department. We were not asking for a technical breakdown or special requests for a gas braai. We merely wanted to know if they had stock and that is a simple click on a computer to check, not rocket science.</p>