Boycott Game!!!! No delivery after 15 days!!!!

Game being such a huge retail store however treat their customers so poorly. I made an online purchase on Friday for JVC HiFi and I did not receive my order yet. Today is the 15th day after my purchase. I have already paid for the item and paid for the delivery as well. I have called their useless call centre numerous times and received no joy. I have wasted r200 worth of airtime to query my purchase just for them to tell me that they do not know where my order is. I spoke to the call centre agents Brownwyn and Ziyanda. After Ziyanda put me on hold for 32 minutes decided to drop my call. Their service is pathetic. Who is going to compensate for my time and my airtime being wasted on this useless store? They ***** customers monies and give them a run around for something they have paid for. If they can not deliver my stuff then give me a refund! Their managers are useless just like their agents. I spoke to one of the managers Frederick who could not even get ahold of the courier company. Such a ****** joke! Cheslin who is another manager was suppose to give me a call at half 9 this morning however I have received no calls!!!! This will be the last time I ever purchase from Game. All they care about is money and not their customers. They employ such useless people who don't even know how to prioritize and put their customers first. I want all of my calls to be listened to and I would want to know what their values are and what training their agents are given. Most horrible experience ever! I will take my business to other companies who value their customers and ensure that they are happy.