Boycott Game Centurion Mall
<p>Hi,</p> <p>We went to Game Centurion Mall to purchase one of their OVHD decoders that they have been advertising on TV for R379. We thought it good to add this to our existing network of decoders. As we found the decoder on shelve we were quickly dissapointed to find out that there was no stock on shelve. We asked around only to be informed that they were out of stock. I asked their Head Of Department manager Molefe why they were out of stock, his feedback to me was that the supplier was out of stock and that they had only received a 100 decoders. The interaction with Molefe was of poor quality as he was rude and offensive, he was quick to redirect me to Game Menlyn Mall whom had 360 decoders according to him. I was surprised and rather upset with this as to why I, as the consumer, had to travel to Menlyn Mall for a decoder which they had. At that point in time we were already 4 consumers looking for stock in a matter of minutes, I asked Molefe why they did not travel to Menlyn to collect stock for the Centurion store by means of an interbranch of stock. Molefe was very aggresive and defensive and stated that he will not do so with his own car.</p> <p> </p> <p>I asked for the store manager whom identified himself as Morris. I asked Morris as well as to why they did not source stock from Menlyn who seems to have plenty of stock for their Centurion store. Morris wanted to continue to give me a lesson on life in why we cannot have everything that we want!! This on a out of stock in their store?? Truly poor behaviour for a store manager, Morris also informed me that it will take a week for them to source stock from Menly which is 20 min down the road? Really, in 2016 and Game cannot manage this?</p> <p> </p> <p>I am truly dissapointed with the store and feel that they should rather close their doors if this is how they want to manage.</p>
We acknowledge receipt of your complaint with reference ***1 and apologize for the poor shopping experience you had. I can assure you this is not the norm in our stores and is very concerning.
We referred the matter to Senior Management who will investigate this matter and then contact you to discuss where after corrective action will be taken.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***1 and apologize for the poor shopping experience you had. I can assure you this is not the norm in our stores and is very concerning.
We referred the matter to Senior Management who will investigate this matter and then contact you to discuss where after corrective action will be taken.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter we wish to advise that management explained to you in detail what the process is if we ran out of stock and a call back voucher was generated. We do understand the frustration of going to the store to buy something and it is out of stock and we apologize again.
The store will contact you once stock is available.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter we wish to advise that management explained to you in detail what the process is if we ran out of stock and a call back voucher was generated. We do understand the frustration of going to the store to buy something and it is out of stock and we apologize again.
The store will contact you once stock is available.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
