Bought new TV but received a damaged one

Bought a TV 29 Nov 2019 only for it to arrive 9 Dec 2019. When I open the box the very next day I emailed Game stating that I'm not happy with it as it hade things stuck underneath the plastic which protects the TV and something underneath the LCD which cannot be removed unless the TV is taken apart. Also the stickers on on the TV which cannot be removed as it stays behind so how do you remove it????? I have been promised a replacement but before that could happen this one needs to be collected first. Which suppose to happen of the 31 Dec 2019 yet it is the 22 Jan 2020 already. Customer care promised I would have a new TV within 2 weeks. Yet it's been 3 weeks and they haven't even collected the damaged one. I will never recommend Game to anyone nor will I ever buy from them again