TD
Thomas D

1 reviews | Active since Aug 2020

12 Aug 2020, 16:15

Bought items online, Game's excuse is that there is no stock, also no refund it would seem.

Honestly, from the reviews I've read of the Game on this platform. I guess that I will just be preaching to the choir. Since I see that many people have difficulties with Game's refund department.

Dear Game, you may just as well close the refund department, because from what I've read I'm likely never going to get my R 5000.00 refund for items I bought online, where it indicated that this particular item is in stock. How do you sell something of which you have no stock. Also how dare you charge me for items I literally cannot receive due to the fact that you do not have stock of this item.

I ordered 2 Samsung A10s Dual sim-card phones, after paying through the online portal receiving an order, after three weeks (14 working days) of waiting for something to happen. My wife phoned your customer service line. Just to find out that we've been waiting for all that time for the 'we don't have stock' excuse. Ironically the status of the order is Dispatched.

Now we've been told that the refund period is 7 working days. Then we waited for the 7 working days, just to be told that no, it actually takes 7 - 14 working days. I won't be surprised if I get the excuse that you are 'out of stock' on refunds too.

From a previous review of someone who is still waiting for their money since May this year. It looks like by the time Game gets to refund me, the refund and the interest of the refund will have go to my grand children...

Seriously this is ridiculous, I'm done with Game, you can stick your business where the sun doesn't shine. I will not be supporting your business ever again. Pay me back my refund!

0
Replies (1)
Game
Game's reply12 Aug 2020, 16:52
Official
                       
Hi Thomas,

I'm sorry for the experience you've had with your query and the delay in response to your emails.

This is certainly not the service delivery we want you to have.

Please be advised that your refund query is with our finance team and I will request they put a rush on this. You will be notified once it's been processed.

Kind Regards

Mlindeli Ngcana

Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********

www.game.co.za