BOUGHT ITEMS AT GAME ONLINE ON THE BLACK FRIDAY 29 NOVEMBER, HAVEN'T RECEIVED MY ITEMS.

I bought items online on the 29 November 2019 (Black Friday) and the delivery time was between 7-10 days. I have not yet received the items, I first sent them an email asking of the approximate date as it was day 7 and there was no response. I made several calls from the 24th, 27th December 2019, approximately 6 time during this month (January) every time I am being told the same story "ITEMS HAVE BEEN DISPATCHED" unfortunately I always buy online from other companies, I know exactly how courier works and I can see that they are playing games of what I don't know and don't understand. I went to one of their stores they just told me that I have to deal with the call center they cannot assist. I have even spent close to R400 airtime of calling that call centre, having to wait for the system but saying the same thing. All of the consultants I spoke to promise to speak to their manager and come back to me , till today none of them has come back to me. *****