Bought freezer on Black friday

Black Friday was a mad house at game but stood in the line and waited for the KIC freezer which was going on special. They were already sold out but sold it to us on the pretense that we will receive our freezer on the 11/12/2015. The 11th came and went but there is no help from game. When you go to the store to find out what's happening they are smiling at each other and telling each other the customer is waiting for you. They then came back to us and said that all game stores sold thousands of units and that they are not sure if the supplier will be able to honor all units sold. Shane the manager at gateway told us that they escalated the query to sheriff who's the buyer for these products but he is not giving them feedback. I then took sheriffs number from Shane but he does not answer. if they can not give me that one they must provide me with another 210 litre freezer or give me my money back and I want a rain check so that when the stock comes in I can buy it.<br> Normally game is very professional when it comes to customer service but the were just worried about sales for Black Friday. <br> We need some clarity and this seems like the only platform were we might get clear feedback.