BOUGHT AN INFERIOR PRODUCT FROM GAME STORE

RETURNED A BENNET AND READ HVC 215 VACUUM CLEANER TO GAME PMB MIDLANDS MALL ON 1ST APRIL 2021 THAT HAS STOPPED WORKING THEY REFUSED TO RETURN MY MONEY. THE MACHINE HAD TO SEND AWAY FOR ASSESSMENT. TOLD THEM OVER AND OVER THAT I DONT WANT THE MACHINE BACK AS IT WAS AN INFERIOR PRODUCT. 21 DAYS LATER PHONED TO FIND OUT WHAT WAS THE PROGRESS OF MY REFUND AND THEY SAID AWAITING SPARES. HAVE A STEAM IRON ALSO FROM BENNETT AND READ THAT I BOUGHT IN NOVEMBER THAT IS ALSO INFERIOR, CAN'T RETURN IT TO GAME AS I CAN'T FIND THE SLIP. THE STORE MANAGE AT GAME PMB MIDLANDS MALL TOLD ME OVER THE PHONE AS HE WAS TO BUSY TO COME AND FACE ME THAT IT WOULD TAKE BETWEEN 7 AND 14 DAYS FOR THEM TO GIVE ME A REFUND. IT IS VERY EASY FOR THEM TO TAKE MY MONEY WHEN I BOUGHT THE MACHINE BUT THEY SELL AN INFERIOIR PRODUCT AND THEY REFUSE TO GIVE MY MONEY BACK.