Bought aircon and waiting on installation

<p>I bought an aircon from Game on 2016/12/03 and completed all the required documents for the installation.</p> <p> </p> <p>When I called the customer line on ***on 2016-12-06 to enquire as to when the installation will happen. I was told that they never received my form and that I should send it to them. (Spoke to Aulette) So I did. My dad bought an aircon on the same day and when he received a call from the installer he asked him whether he received my documents, to which he rep**** no and said that I must forward him the documents. Which I did on 2016-12-08.</p> <p> </p> <p>Today 2016-12-13 (10 days later) he arrived to install the aircon just to be told that sorry I have a double story house and he does not have the required equipment to install the unit on anything other than a ground floor and the unit is also heavy.</p> <p> </p> <p>So I phoned Aulette back to inform her about the matter and she said she will contact the installer and get back to me, which she then did. But this is where the problem started. 1) Because it’s not a ground floor installation I have to pay more, 2) the installation can only be done in a weeks’ time and 3) I failed to indicate on my form that it’s for a double story house. I then told her that the form does not ask whether the house is a single or double story.</p> <p> </p> <p>She was very persistent that they can only do the installation at a later time and that I will not have my guarantee if I use another installer. After a long argument, she said she will phone me back. Still waiting.</p> <p> </p> <p>The service is a disgrace, they teat customers as fools and expect that we must just sit and wait!!!</p> <p> </p> <p>I need my aircon installed ASAP, not only when you feel like it!!!</p> <p> </p>