Bought 12 single sparkling water

I went to game store in Menlyn. My intention was to buy 12 quantity of sparkling water which is cold. But I found that the 6 packs were not in the refrigerator, so I took the single from the fridge. But I asks the cashier(Conny Matsela) that can she scan the 6 pack twice so I can take the 12 single quantity which I took from the fridge. She said it's not possible then I asked to speak to her supervisor (Emily Skosana) standing next to her. I explained to her the very same thing. She said it won't be possible, then I asked to speak to her supervisor which she said she's the only one in charge and requested to speak to the store manager which she said he's not available.

Here's my point in this whole situation, how was it difficult to scan the 6 pack instead of scanning the 6 separately, because there was packs which were open on the floor which obviously they are replenishing from it. I ended up speaking to Junior Boroko who also failed to understand what I was asking for. I mean at the end of the day, the stock would balance. I was going to understand if it was only sold in 6 packs only and no single because the very same single still water is taken from the 6 pack.

I don't expect such low level of thinking from management. I mean if it was coming from the cashier, I'd understand. You need to train your managers to be able to resolve such things. I am very disappointed at your management at game Menlyn.