EB
Elzaan B
1 reviews | Active since Oct 2015
13 Oct 2015, 06:50
Bosch Fridge
I bought a Bosch Fridge at Game Worcester with a Brita water dispenser with water filter. When the filter ran out, I went to Game Worcester to buy a replacement filter and none was available and I asked the salesman where I could find one. He said he would phone me the Monday (was over the weekend) and he did. He said that I need to contact Bosch myself and try and get the rep who could then tell me where to find the filter. I just feel that I spend R7000 on a fridge that the salesman was very willing to sell to me and when I need after service, he is not willing to help me, because there's no commission!! I feel this is unacceptable. Please respond as I still have no filter!!
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Game's replyOfficial
13 Oct 2015, 14:01Hello eb0118,
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that they will contact the Supplier to try and get you the filter. In the meantime she offered you the EVOLVE filter which you can collect at your convenience. Please give us feedback as to whether this filter works.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that they will contact the Supplier to try and get you the filter. In the meantime she offered you the EVOLVE filter which you can collect at your convenience. Please give us feedback as to whether this filter works.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply13 Oct 2015, 14:01
Official
Hello eb0118,
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that they will contact the Supplier to try and get you the filter. In the meantime she offered you the EVOLVE filter which you can collect at your convenience. Please give us feedback as to whether this filter works.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that they will contact the Supplier to try and get you the filter. In the meantime she offered you the EVOLVE filter which you can collect at your convenience. Please give us feedback as to whether this filter works.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,