Blocking Game store card for no reason
<p>Today I walked out of Game Bellair shopping center leaving a full trolley of items. Extremely upset with the unprofessional manner in which Game employees handled the entire thing. Why block my Game card when I have credit available making me look like a idiot in front of other shoppers? After almost an hour of trying to resolve the issue I am told there is a security block on my account that is paid up to date and more than R5000 credit available. Then I am told they need to reboot the shop's terminals and then that I need a new card to be issued. What a joke. I left my Game store card at Game, you wont see me in any Game store ever again! Pathetic to say the least</p>
We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
Please take note that it is not the store who blocked your card but the Service Provider, RCS. We forwarded this complaint onto them to investigate why your card was blocked and they will contact you to discuss. You can also contact them on ***or ***.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
Please take note that it is not the store who blocked your card but the Service Provider, RCS. We forwarded this complaint onto them to investigate why your card was blocked and they will contact you to discuss. You can also contact them on ***or ***.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Thank you for the response but this does not help me at all!
I was late for fetching my son from school and had to leave. I left the game card at Game Bellairs as I will definetly not be returning to any Game store in the near future.
Thank you for the response but this does not help me at all!
I was late for fetching my son from school and had to leave. I left the game card at Game Bellairs as I will definetly not be returning to any Game store in the near future.
Further to the above matter, we received the following feedback from RCS.
"The customers card was damaged hence the card declining at the till points. She was then advised the get a replacement card but answered all the security question incorrect which resulted in the XDS system being blocked.
Our ***** department has unblocked the system and the customer may now apply for the replacements card, I have been attempting to make telephonic contact with the customer since yesterday but cannot get hold of her"
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter, we received the following feedback from RCS.
"The customers card was damaged hence the card declining at the till points. She was then advised the get a replacement card but answered all the security question incorrect which resulted in the XDS system being blocked.
Our ***** department has unblocked the system and the customer may now apply for the replacements card, I have been attempting to make telephonic contact with the customer since yesterday but cannot get hold of her"
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,