1 reviews | Active since Nov 2020
Blatant Lies Regarding Warranty!
Incident occurred at GAME STORES WESTWEEOD MALL. Purchased a Hisense Mobile LTE and inquired about the warranty. Salesman advised it had 1-year warranty. Checked website and it displayed a 2-year warranty. Advised salesman of this and requested confirmation. His response was that he could not confirm the 2-year warranty in any manner - basically could do nothing! He went on to advise that the advert would remain on the website reflecting the warranty for the 2-year period. I advised him that this was incorrect as the website could be updated at any time. He then advised that I should take a screenshot of the website advert for warranty purposes. I again advised him that this suggestion was also incorrect as the screenshot could easily be disputed by the store. He then went on to advise that if I had a warranty issue after the first year, I should come see him directly at the store and he would sort it out. At his point I told him that his suggestions were ludicrous as he may not be employed by the store in future. At this point it was clear that the salesman was just talking *******. I asked for the store manager who then advised that he could not confirm the warranty as well. The store manager undertook to check with head-office and advise me telephonically later the same day. It’s over 2 weeks and nobody has contacted me yet in this regard. Service is pathetic and what’s even worse is the staff lie to customers prejudicing their rights.
