BLANTANT DISREGARD FOR CUSTOMERS!

What disgusting service from their returns department and lack of interest from all other staff members to assist. I had a bad experience before from them, so checked the time, 15:37 when I arrived at the returns counter to find there is no one there to assist. A staff member walked past me and said she had just gone to the back quickly so I said I'd wait. About 5 mins later he came out again and as I was still waiting , he said he would go fetch her. He NEVER RETURNED. 15 mins after I had arrived 2 further customers joined me in the returns queue. About 5 mins later the one lady in the queue asked a Game employee to call the floor manager, NOTHING HAPPENED. Eventually there were 6 of us in the queue and I am a very patient person, but I had reached my limits at this point. There was by then a Game employee walking around by us just checking us out. She was just standing around doing nothing and didn't bother to try assist us. About 35 mins after I had arrived the same lady in the returns queue with me went to go ask for a manager again. He eventually came out and told us the relevant employee would come assist us, but he did nothing further. After we had continually moaned to him and told him this is not acceptable, he then eventually decided to phone the employee on her cellphone. It took her a further few minutes, but she eventually came out after that. At this point I had been waiting 50 MINUTES just for her to return to her till. I could understand that there were no clients for her to assist so she may have gone to keep busy elsewhere, but they should have called her immediately when I arrived as helping their customers should be their top priority!