Blacklisted account because of store error

Last year I went to game to completely pay off my account, full amount owed. I went to the till saying that I wished to pay the whole amount outstanding and that is what I did.<br> <br> Thinking it's been cleared and I now no longer have any monthly installments, I didn't think anything of it to not make any payment the following month... Until I received a letter from claiming payment is in arrears.<br> <br> I went to Game and they advised me it was still money outstanding, even though I paid in full. I went to get this resolved, paid it in full and then closed my account, saying they will reverse this error - faxing a document saying to update my ITC. Veronique was lady helping me at that time promising it will all be fixed with our credit rating etc. <br> <br> I thought this was resolved, until I tried to open my account again tonight to make a purchase, only for them to tell me my credit balance is 0 (even though they gladly gave me a new store card and I still receive a monthly statement by mail) and that I have been blacklisted due to that 1 missing payment of R85 1 year ago WHICH I HAVE PAID. SHOCKING CUSTOMER SERVICE! I was at the store to buy R6000 in goods and it ended up leaving very angry.