Black Friday Special broke in one week.

i bought a 43 inch Sinotec TV from game Baywest in Port Elizabeth on the 24 Nov 2017 (black Friday) left it in the box until i had someone help me set it up on the 1st of Dec 2017, the Sunday when i pealed the sticker of in the left coiner of the TV bubbles popes up on the left corner of the TV, i walked away calling the person whom was helping me who already went and threw the box of the tv away to come and look and the bubbles was all over the screen from the left corner until the right side, on Dec 4th 2017 i called and asked the lady in customer service if i can bring it back without the box and she rep**** to me yes over the phone i took that TV in the evening she gave me an "ASSESSMENT/REPAIR COLLECTION SLIP" it has already been two weeks and i phoned them and i was told that my motherboard was damaged and i have no guarantee where on the slip i have is says under guarantee "YES".... and i asked how it was damage and the manager C could not tell me and that they would have to find out up until today I'm still waiting for my TV to be repaired or replaced cause i did not damage it and they have no answers for me at game but to tell me to wait. until today I'm waiting for a respond if i don't phone them, they wont phone me.

I'm really getting irritated by this waiting