Black Friday ordeal still not rectified

Please could someone from Game who actually knows what is going on contact me URGENTLY I bought a fridge on Black Friday and it was never delivered even after being told it was, being told it would take even longer than originally promised and being sent incorrect tracking information. I eventually managed to cancel my order and requested a refund (18 Dec) but even after that I was receiving emails saying my fridge was out on delivery. After wasting nearly R300 on phone calls and demanding answers all over social media I was told someone had looked into the matter and my refund had in fact been processed (about 2 Jan) Only today (9 Jan) did I finally get an email requesting my bank details for the actual refund which means I’ll have to wait another 10-14 days for my money back! Is Game so badly off that they need to keep their clients money for this long?