1 reviews | Active since Jun 2023
BLACK FRIDAY GIMMICK
Game had advertised that the Playstation 5 would be on promotion for the first 10 customers on black friday. I tried every single minute until exactly at midnight without even wasting a millisecond i ordered it and got the discount. I did not even waste time looking at other items and immediately proceeded to checkout but the site refused to checkout the item. I tried over 50 times to checkout but it refused to go to the page where i could pay. Then eventually the site said its "under maintenance" so i waited and kept trying. So about 30 minutes after trying to checkout i get a notification saying that the product has been remived from my cart due to stock. When i loom again i see it says no stock I had clearly recieved this promotion as if you look on your server I ordered this within a millisecond after midnight and due to Game's *********ness the website refused to checkout. Then switched to say its under maintenance timed out over 30 times every single minute till I logged the query and then said the item is out of stock which clearly means that this whole thing was a gimmick to begin with and I would also love to know who those 10 people are that purchased this at the discount because I'm sure nobody got the deal or if they did it must have been the staff because it was impossible to checkout anything as the site did not work at all as soon as midnight kicked in. Then automatically as soon as the Playstation said out of stock the website automatically started working again. I have a Screenshot which I emailed to the team at 30 minutes after midnight showing them that I have been trying to checkout for the last half hour and will not allow me to. I get a mail this morning saying the promotion was already given to 10 other people. So how is that even possible if you couldn't order anything on the site between 12- 12:30 at midnight. I really expected more from Game being such a massive franchise but little did I realize that they would cheat customers like this.
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
Best regards,
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
Best regards,