Black Friday discount unfairly removed from my cart due to website "technical difficulties"

They had a black Friday special that said "the first 10 people to redeem the code will get the playstation at the discounted amount" and then I redeemed the code at 12AM in the morning and it was VALID and it was in my cart. (many other people couldn't redeem this because it said, voucher already used).

Due to their website being flooded I couldn't finish the payment and received website error messages and so could not make payment, so after an hour it was still giving me problems but the cart still reflected the discounted amount. Then I waited a few minutes to try again and my cart showed the discount was removed. Nowhere in the terms and conditions did it state how long the discounted amount will sit in your cart and in fairness they should have allowed us at least up to 6 hours to get the payment to them due to the busy traffic on their website and foreseeing that the website would crash and have problems.

Due to their website being slow and experiencing "technical difficulties" (as I was told in an email by the person who responded to me) I have now lost my discounted amount and it was just given to the next person.

This feels unfair and the terms and conditions clearly stated "THE FIRST 10 CUSTOMERS, THE QUICKEST TO PULL THE TRIGGER CAN USE A SPECIAL CODE TO RECEIVE A DISCOUNT" and being the quickest meant nothing.. It just got me into a place whereby the game website was not working for an entire hour and then they just gave my coupon code to someone else.

I find this is unfair and *********. I was first and tried my best to make payment, I can't help it that the website was being faulty and should not have lost out on my discount on the playstation due to game having "technical difficulties" as the service representative mentioned.

When i called I spoke to someone in an angry tone so they told me to stop swearing at them, I asked her what I have said that was a swear word and she just the call in my ear. Admittedly I was talking in an angry tone as would be expected but I never once swore at the lady. So calling had no luck and emailing had no luck so now I will leave this review here as I feel the treatment I received was unfair, especially after being the first person to redeem the discount and having sat for an hour (till 1AM in the morning) trying to just make this payment.

I believe in fairness and I am a fair person. Game removed the discount from my cart without proper amount of time to make payment given that their website was experiencing technical difficulties. Please make this right Game. I've bought from you my whole life and I don't want something like this to affect how I feel about purchasing from you in future.