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JK
Julia K

1 reviews | Active since Mar 2015

27 Dec 2017, 11:59

Black Friday

My son bought a PS4 at Game trade route mall on the 24th of November during black Friday. He was told there's no stock on that day but payment was accepted at Game. He was told he will be contacted as soon as there's stock. When he goes to Game, he is told there's still no stock. It's been a month now.

0
Replies (5)
Game
Game's reply27 Dec 2017, 15:51
Official

Good day Julia,

We acknowledge receipt of your complaint with reference ***8 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation and assistance

Regards

Game Customer Service

***

***73

Best regards,

JK
Julia K's update27 Dec 2017, 16:27
Reviewer Update
This was supposed to be a Christmas present, but the delay disappointed my son. I would be happy if this can be dealt with urgently.
JK
Julia K's update27 Dec 2017, 16:27
Reviewer Update
This was supposed to be a Christmas present, but the delay disappointed my son. I would be happy if this can be dealt with urgently.
JK
Julia K's update29 Dec 2017, 15:32
Reviewer Update
I received a call yesterday from game telling me the PS4 is available I must come collect it. But when my son goes there, he is told there's no stock. May I please get the details of the contact person when we arrive at Game?
JK
Julia K's update04 Jan 2018, 22:09
Reviewer Update
Thanks to hellopeter my son received his PS4 from game. Your intervention really helped a lot.