Birthday gift Spoiler.

I've Placed an order with GAME Online the 23rd June, i still have not received my order, the call center staff keeps on telling me that the store does not answer, i have phoned the store and explained that i need my order before the 19th as it is a gift for my 10 year old's Birthday but the keep on telling me they will get back to me it will be dispatched, The one guy at the call Center even told me my order is dispatched, when i asked him for a tracking number he dropped the phone in my ear, The next day i called i was told the order has not yet been dispatched and the problem will be escalated.......i still did not received my order this Resulting in a very unhappy 10 year old expecting a BIRTHDAY Gift from his parents.