Biggest Grudge Purchase Ever!!!

I'm upset as I even write this complaint...

I ordered headphones for my daughter and son on the 14th June. For my son (age 3) via Takealot and my daughter (age 6) via Game Online. Due to their specific preferences. My son's arrived two days later and more than a month later I'm still waiting for my daughter's who is very upset and this more than anything is what gets to me the most.

I've now called eight times and sent an email to which I've received no reply and calls with agents which promises to call me back but never does. When I eventually requested for a manager, I held for almost half an hour and then phone was hung up. No one ever followed up or tried to close the loop. Yesterday on the seventh call I was told that the item was already delivered ( delivered where, to who? ) if I didnt follow up this order would be just been considered fulfilled!

Today after more than an hour on the phone to get answer, a supervisor managed to speak the store who now says they only have the item in black and not the pink i initial ordered my daughter... i asked them to please just send it to me because if i were to request a refund i have no idea by when I'll be reimbursed.

So now I'm waiting for an item I didnt want, because I'm gonna buy the exact item physically in store to avoid further disappointment to my daughter and I'll have to hang on to the black one- I truly consider this the biggest Grudge purchase ever!!

I want nothing to do with Game ever again!