BICYCLE BROKEN IN LESS THAN 5 DAYS. I WANT AN EXCHANGE OR REFUND. NOT WAIT FOR A FAULTY MANUFACTURED PRODUCT TO BE REPAIRED. I PAID FOR A PRODUCT THAT WILL WORK

I bought a bicycle, at GAME, for my son, as a gift, for passing his exams. This made him very happy and I was glad to see that the incentive for him worked, but today, as a father, I am extremely disappointed with the service I received at GAME KIMBERLEY NORTH CAPE MALL. I bought this bicycle not more than a week ago, but to my disappointment, the bicycle did not even last a week. It is broken, and cannot be used anymore. The durability of this product is shocking to me. I assume it could be a manufactury fault but Anyway, I went to GAME today, to return or exchange the bicycle for a new one, as my son is waiting to use the gift that he waited so long for...and it is holiday for them right now. However, the response that I got at game was that they have to book it in for repairs, and they could not confirm how long this will take. I am extremely disappointment, because I have paid for a product that I expect my son to still be enjoying today, during the holidays. Now his gift is taken away and we are told to wait. Why cant they just exchange the bicycle for a new one. I do not want the old one, because clearly, it is a faulty product. How can a bicycle not last even more than 5 days? Please assist in this matter, because I am not willing to wait days while my son sits without his well-deserved reward for passing his exams. I expect a new a bicyle or refund so I can go buy from another store. I do not want the faulty product that I was sold. Kindly assist in this regard...because your staff at GAME KIMBERLEY WILL NOT REASON WITH ME.