Beyong POOR service

I had no issues in opening both my Game and Makro accounts but now, when paying it up in full and requesting for it to be closed, I am battling to event get through to someone.

After sending emails with copies of the settlement letters as well the proof of payments, no one cares to reply or even acknowledge them.

I had to yet again call them and wait for 30 minutes to get through only to find out that no one knows about the emails I have sent or even bothered to find out for me.

When finally getting through to the cancellations department, I was advised that it takes 36 working days for an account to be closed. REALLY.

This is extremely poor service, actually, beyond poor service.

To date, I am still waiting for someone to contact me.

I will never be making use of these outlets ever again and will not be recommending it to anyone.

Regards