Beyond shocking service

After several bad experiences at different branches of Game, I vowed I would not shop there. A few days before Christmas my vacuum packed up and that was the easiest place to buy a new one. I bought a Genesis at Game, Bayside. Not even 2 months later it doesn't work, overheats after 2 minutes and switches off. I took it back, was told I had to wait for the Verimark fellow to test it. 25 minutes later and 3 intercom calls and 2 internal phone calls by the clerk, no sign of assistance. Eventually the clerk booked it in and I was told I must wait 21 days. This vacuum has been used once a week for 5 weeks, clearly a fault, that length of time is ridiculous. The fact that the Verimark assistant made no effort to come when called is shocking. I asked for a Game manager to be told no one was available! Now I will never go back to Game or Verimark,