Beware purchasing from Game Online

This rating, which is in the 'poor' category, is not for pricing, store cleanliness and general availability of stock. I do shop from time to time at Game in store. However, an online experience with Game was subpar and I therefore would not recommend Game for online purchases. I ordered and paid for a smartphone which was advertised at a good sale price. I was advised that due to covid 19, not to expect my order for 2 weeks. After nearly 3 weeks, I inquired about my order. Apologies were given and I was informed my order had been handed to the courier. Several days later I received an email that my order was cancelled. No explanation. No word about a refund. I phoned and the customer service person was very apologetic and assured me I would have the refund in 5 working days. Ten days later still no refund. I phoned again. Another very courteous customer service person said the item I ordered had been out of stock for 2 months before I placed my order, which means Game lacks reliable stock info and is advertising goods they cannot deliver but will gladly take your money and keep it as long as possible. Amazing! Game clearly needs a better system for stock control and up to date information. Covid or no, a retailer cannot afford to be so out of touch on stock levels. I finally received my credit a month and 10 days after placing the order. I have been purchasing online regularly both before and through this Covid pandemic and have not yet experienced such poor service delivery as I have with Game. Never again Game online.