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DB
Delphine B

1 reviews | Active since Sept 2012

29 Jan 2019, 13:49

BEWARE of the useless service at game!!!!

I received the message below and I am yet to be contacted by ANYBODY! This is a **** to make it look like they respond to customers but in actual fact they will still not help you. I am sitting without my money for over a month now! I will write a million reviews if I have to but I will be damned if anyone I know shops at your stores physical or online. Also, they want me to call the same call centre that could not assit me in the first place. Go figure! Ask yourselves why they make all their responses private! "We are pleased to inform you we have received your query/complaint at Game / Dion Wired Customer Care. We apologize for any inconvenience caused. We have logged your request with reference number # 46016 The matter will be referred to Senior Management @ ONLINE who will contact you to discuss this matter. Please allow 24 hours for a response. Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance. "

0
Replies (4)
Game
Game's reply30 Jan 2019, 16:48
Official
Hi Delphine,

Thanks for taking my call.

Please know this is certainly not the experience we want you to have. I am looking into your query and will have the matter sorted out as quickly as possible.

Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za

DB
Delphine B's update01 Feb 2019, 10:18
Reviewer Update
I am in shock! Yesterday I receive a call and the person states that they are now processing a refund to me and it will take 7-14 days. Mind you, I requested a refund on the 9th January 2019. How is it that I am supposed to wait another 7-14 days for this to be processed? The explanation was that the lenght of time is dependant on the bank, but we all know how long money takes to reflect from a transafer from a different bank. It's 48 hours. At this point you should apply a different process to get my money back. I have waited long enough.
DB
Delphine B's update05 Feb 2019, 09:45
Reviewer Update
Yet another surprise from game. After paying an amount of R2849 for my order. I get confirmation that a refund of R1728 is being processed to me. How lucky am I? I'd really love for someone to explain to me how this amount was calculated. I will never understand how Game operates.
Game
Game's reply16 Feb 2019, 11:38
Official
Hi Delphine,

I'm sorry our call got disconnected.

I've been unable to get through to you afterwards. Please visit our Canal Walk store today and kindly ask for Danielle who'll assist you with the refund. 

Kind Regards

Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za