Beware Game does not care about Customer Service

I purchased a 32L Samsung microwave from Game. On starting, it has a 3 second crackle noise. This was defective, from inception, I could only take it back to the store on the 27 Dec because of the holiday. When I took it to the store in spite of showing the store manager where the fault was, their policy is that it has to go for assessment and based on the assessment, only then will I get a replacement or refund. The unit was purchased on 3 of December 23 and only opened before Christmas. I suggested to the store manager Patrick Abraham that this policy should be stated upfront before purchasing appliance. His response was that this is in the booklet in the unit, what good is that to a customer, because if you have to open the item to access this information, which then becomes a used unit. Further to the inconvenience, I have to make another trip to the store. This is not acceptable service. Game sold a defective Samsung microwave to me. The buck should not be passed to the consumer.