1 reviews | Active since Nov 2016

15 Nov 2016, 07:14

Beware Baywest Game Store

<p>On the 14/11/2016 I had popped in to the Baywest Game store. I had purchased TWO regular priced items.(they were not on promotion or marked down) On receiving my till slip I noticed the first item's price was more than the price on the shelve tag. I queried this and this was checked and I was toldd I would be refunded the difference. While waiting for the refund(which took a while) I looked at the till slip again only to notice that I was overcharged for the second item as well. I then had to bring this to their attention. I now had to wait even longer for the second refund to be processed.</p> <p> </p> <p>Of the four items I purchased ( two of each kind) I was overcharged a total of R34.00. I know its a cliche' to say that we must check the prices as they are being scanned, but this is not always possible. I this that this type of practice is ********, as there is a trust relationship which is broken when this is done.</p> <p>Thus a warning to Game Store customers, Beware the good prices adverised at Game stores. Check that the price you see is the price you paid. Oh when i complained after discovering the second item was overchrged as well. A gentlemen (suppose some manager) who asked as to my frustration. said he would look in the matter and walked off. </p>

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Replies (1)
Game
Game's reply15 Nov 2016, 09:21
Official

We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter,

Store management will investigate this matter and will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,