NM
Nkateko M

1 reviews | Active since Dec 2022

16 Jul 2025, 15:03

Bernett Read airfyer

If you want to be inconvenienced to the last level and experience bad customer service go to Game Menlyn. I purchased a Bernett Read airfyer and have already returned it three times and it’s believed to be faulty as Tebogo lady told me the 8 litre has been discontinued due to many returns but they are refusing to exchange it for me although it’s still under warranty. They are making me go back and forth. This year alone my airfryer has been gone for two months.

0
Replies (8)
Game
Game's reply16 Jul 2025, 15:48
Official
Hi Ntateko, thanks for getting in touch. We're so sorry for the inconvenience caused. Please note we will escalate the matter for assistance.

Best regards,

NM
Nkateko M's update16 Jul 2025, 15:50
Reviewer Update
Good day, thank you for the prompt response. As we speak my aifryer is at Game Menlyn I think this is the third week now. I would appreciate your help.
Game
Game's reply16 Jul 2025, 17:50
Official
Thank you for coming back to us, Nkateko. Your query has been escalated to our complaints team and you will be reverted to. 

Best regards,

NM
Nkateko M's update16 Jul 2025, 17:58
Reviewer Update
Good day, thank you and I will await your response 

Regards
Game
Game's reply17 Jul 2025, 08:05
Official
You're welcome.

Best regards,

NM
Nkateko M's update26 Jul 2025, 11:21
Reviewer Update
Thank you Game for handling my query very fast and offering me a new Airfryer.
Game
Game's reply28 Jul 2025, 15:51
Official
Thank you for letting us know you've been sorted. 

Best regards,

Game
Game's reply28 Jul 2025, 16:02
Official
You're welcome!

Best regards,