HT
Hope T

1 reviews | Active since Jan 2017

09 Dec 2023, 12:55

Bennett Kettle at Game store

Bought a Bennett Glass kettle at Game store appliance was faulty then booked for a repairs on the 14th October 2024 then same incident happened took it for repairs again appliances now booked for another repair..

Spoke with the Bennett Manager at game store south Mpho wasn’t happy with her feedback, after she said I am just a employee there’s nothing more I can say ..

I bought the item at Game store ,game store employees don’t know the procedure,If am not the only client that returning the Bennett Kettle/booked in for repairs clearly there’s a fault with the product and I can not keep on coming to the store for collecting and so forth that’s cost involved and time ..I need my refund !! I do not want anything to do with that brand ,As game store and Bennett should re-train stuff for warranty and How to handle Angry customer,I want my refund not happy

0
Replies (2)
Game
Game's reply11 Dec 2023, 11:09
Official
Hi, Hope, thank you for getting in touch. I'm sorry, you've been having issues with your kettle and for the service you received. This is not the experience we want you to have. Rest assured; your query will be escalated, and you will be contacted. 

Best regards,

HT
Hope T's update20 Dec 2023, 18:53
Reviewer Update
Got the mail from game saying Bennett declined the refund since the item glass broken that’s insane

1.Item was check by Tevo instore technician at game store and even confirmed same issue
2.Why would the store booked item with a broken glass?
3.was supposed to be informed immediately ?
4.how long was the item by game store before repairs?
5.I want my refund I do not want any Bennett products
6.as a store an items needs to checked before any assessment before the 3rd party? Game and Bennett you’ll review the booking procedures and repairs then you’ll approve my refund that’ it..