Bennet and read

On the 23rd of December 2017 I bought a bennet and read mist fan The fan does not work as it should . I am very unsatisfied with the product as it does not meet my expectations I have a logic fan that work far better bennet and read is plain ******* and for the price of R1699 it is just pathetic.Game store manager Mrs Fourie with the rep from tevo Mr Mc donald are the most *********** and unprofessional people I have came across upon buying the product it was not stipulated that it should be returned within 14 days instead I was told to bring it back whenever I want and it has a yeat warranty. So I was told by the store manger who was very rude that a fan is not suppose to serve it purpose but instead blow hot air in our conversation tevo rep told us that yhe product has factory faults yet cant be replaced I just wanta new product that ill perchuse game ifni was refunded instead I was turned arouns with bad service ill never buy a product from tevo nor game.Game should evlauate who they make mangers as your store recieves bad reviews and unhappy consumer.all I want is another fan but was told I cant exchange because I had 14 days i dont even have this *** product a month