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JANINE N

1 reviews | Active since May 2015

12 May 2015, 14:09

Being threatened with LEGAL ACTION!

I opened an account in March, end of the month's payment was not deducted via debit order. April's payment was also not deducted and I was SMS'd that my account was in arrears. So I called customer services yesterday 11th May to query and was told that I had given an incorrect account number on my application form and that was why the installments had not been deducted. At 4h30 this morning I get an SMS which reads\ PAYMENT ON YOUR GAME ACCOUNT IS 2 MONTHS IN ARREARS. YOU ARE NOW IN BREACH OF YOUR AGREEMENT. PAY TODAY TO AVOID LEGAL ACTION". I HEREBY CHALLENGE THE ACCOUNTS DEPT. TO PRODUCE THE APPLICATION FORM ON WHICH I ALLEDGEDLY WROTE THE WRONG NUMBER! Why should I be threatened with LEGAL ACTION when some sight-impaired"

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Replies (1)
Game
Game's reply12 May 2015, 15:12
Official
Hello MINCYCAT,

We are in receipt of your complaint and apologize for your inconvenience in this matter.

We referred the matter to RCS who is dealing with our credit matters and they will contact you directly to discuss this matter.

For the record, you can contact them on ***or ***.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73