********* behavior from a staff member

went to apply for 2 for 1 iPhone 13 at game Rustenburg Mall on the 27th of December 2024.I was assisted by Tshepang.I was clear with him that i don't want a contract sim as i am already paying for 2.I asked if its possible to take only the phones and use our sum cards for Vodacom and he said its not possible as we have to use the simcards that came with the phones if we want to the insurance to cover id anything happens to the phone or it gets lost.He also mentioned that its not a contract sim we only get free data and call minutes because we just took up the contracts for phone.He advised us to pay arounf R220 which is a once off fee for the Sim cards.I asked him if i can port my Vodacom number and use it on this phone since well i already have a Vodacom number.He said i cant do that because of the insurance for the phone.He advised that we have to use all the data and call minutes then after 3 months i need to call Vodacom to cancel the sim so that i can use my own vodacom no.I asked him why do i need to call Vodacom if the sim is not contract.Then he said its must to call them.He made me sign lots of documents without giving me time to go through the contract or explain the terms and conditions.He was in a hurry to knock off and told me to just sign as i am signing for phones only and and not sim cards.He didn't even give the contract to go through it st home or atleast email it to me to go through it.When i kept asking questions regarding the sim,he kept saying i must trust him ad he wont make me take up a contract sim.End of Feb i saw an extra debit order of R370 for vodavom.I reversed it because i did not agree to that.When i called Vodacom they advised me that i have a sim contract with them and i will be penalized for the 36 months if i cancel it.This is exactly what i didn't want.How can i take up another contract sim when i already have 2 that i am paying?If he explained to me about the sim contract i wouldn't even have taken up the phones with them.I called the branch to lodge a complain with the manager Mr Peter,but i did not get help or solution from them instead he sent Tshepang to call me and deny everything.They even sent a lady to call me using a 051 number telling me that i signed the contract and the store is not required to give me a copy of my contracts on the day of the application.It means they rob people and refuse to give them their contracts because they know that the customer will read through the contract and see the things they never agreed on.That's misleading and sales manipulation.Its forceful selling.I want this sim contract to be canceled immediately as it will affect my credit score when i reverse it.I made it clear that i don't want a contract sim and that guy took advantage of me as a customer forcing me to sign lots of papers saying i cant go through them because they are many and its almost knock off time for him.I trusted him because i believed that he has integrity and he is honest and trusted employee for Game.I am really disgusted with the service and dishonesty of the employee at Game.It means that is what they are used to doing to customers because they know that lots of customers don't know where to lodge their complaints and they will tell the customer that they signed the contract which was not explained.I need this to be solved ASAP and they should stop trying to protect Tshepang for robbing customers with lies.I logged a complain for this ********* behavior and still have not had any feedback from them