Begging for feedback - more than 2 months

Again I am spending more of my time trying to get assistance from Game Fourways... I have sent multiple emails, and had many phone calls with different people at the branch, ending up with the store manager Germaux Ndele.<br> I have all the correspondence, and do want to spend MORE time spelling it out here. In a nutshell, I bought a fridge, it was faulty, I lost a lot of moneys worth of food, the technician came out and identified an issue with the thermostat, I requested that Game collect the fridge and refund me, since then (25 August) I have had zero feedback from Germaux or Game, except for ONE email response, stating \Thanks for your e-mail but I have to investigate and reply back to you"<br> This is pathetic customer service - its no service at all. I have spent a massive amount of money at Game in the past - I will however never go there again"