Be careful of appliance return policy at Game!!!!!!

Good day, this email serves as my dissatisfaction about my recent experience with Game Liberty Mall Pmb branch.

I bought a Philips iron in December 2023, after 2 days it stopped working so I took it to the store within the 7 day period .When the clerk checked it, it came on and the clerk said there is nothing she can do about it as it's now working.

I took the iron home and used it. The problem returned this week whereby the iron refuses to switch on. I took it back to the store again and the clerk delivers me the usual story about 21 days whereby they have to return it to the manufacturer to assess etc etc etc.

Now this does not help me in the least as I am now left without a iron and will have to wait for 21 days which is a terrible inconvenience as no one keeps a back up iron so what do I do in the interim????

I felt I was treated unfairly as on the first return the clerk could of gave me other options such as swopping out for a new item or even a refund which could of possibly sorted this problem out now.

Shame on you Game for providing faulty merchandise to loyal customers with no other option but to abide by your silly return option policy.