Banking Details

I recently app**** for a store card with game and declined having a debit order being placed on my account I did however request for the banking details so that i could add the account to my beneficiaries however the person assisting me with this did not have them, she advised that she would send them to be via e-mail and i have yet to receive them. I have now received a statement and not even that has the account details please can this be sent to me asap!!!!!!!