balance inconsistency

I have a Game account which i paid off like a year or two ago. This week i got a threatening sms that if i dont pay R158 odd by the end of this weekend i would be handed over to some agent or something. I went into a Game store in Canal Walk. God and behold some lady told me i had been sent over to some agent. No proper communication, we are just being used by these companies. I mean that messes up with my entire credit record for R158 odd on an account a paid up a long time ago. Im dissappointed in Game and their cheap tactics. People must stop giving business to this monster of a company with no respect to people's dignity. I spend probably 10times R158 a day and still have nothing to show for it and now you want to mess up my entire being for R158? nonsense. Im dissappointed!