GG
Gunther G

1 reviews | Active since Mar 2009

05 May 2015, 11:13

Bait and Switch - TV's

Game is currently running a 45 year birthday Promo from 22 April to 5 May. On the 27th of April I went to 2 Game shops in Durban for the Telefunken TV. No Stock whatsoever and informed that they will be getting in new stock soon. I came back home to Pretoria last week en still no stock at 2 Game Shops. Every time staff tell me that they will be getting in stock again later the week. <br> <br> Eventually I got to a guy at the Menlyn Game who then informed me that I will not be able to \rain-check"the offer as Game was just selling the TV's as end of range stock and that there was not a lot of TV's to begin with. This is clearly an intention from Game to bait and switch. I see a lot of complaints on Hellopeter regarding customer complaints from out of stock items advertised and not available even from day 1. <br> <br> What a way to do business"

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Replies (1)
Game
Game's reply06 May 2015, 07:42
Official
Hello gjg100,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

We confirm that management contacted you to offer you a substitute TV at the same price and we look forward having you in the store at your convenience.

We thank you for your support.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,