Baddest experience ever

Had the baddest experience ever at Game stores, I took a contract phone from them, the contract was of a Samsung A22 5G cellphone and I received a Samsung A22 64gb, that was on 3 January 2022. After 5 days which was 8 January 2022 I went to a vodacom store at Galleria to insure my cellphone and that is where I was told that the cellphone that appears on my contract is not the same phone that I received and want to insure. I then went back to Game and spoke to the other salesman, unfortunately the person who assisted me with my contact was off that day so the guy did check my contract from their system and confirmed that these were two different things, he then called their head office and he was told to replace the cellphone for me but they didn't have it on stock so they told him to order it and let me use the one that I have in the meantime. He said I would receive a call once my phone is there, before the month of January could end I went back to them and found the same guy, he phoned his manager who was away at that time and he said he was aware of the matter and I should keep the other phone and they would call me once the phone arrives, uptil now I never received the right phone but my account has been debited twice(January and February) for a 5G cellphone. On the 28th of February I went back to them and found the guy by the name of Geoffrey whom I signed the contract from and he was very rude to me, he first asked me what was the difference between the 2phones, of which he as a salesman knows it, he also said that the difference between the two phones is very slight, when I asked him about the prices he said maybe the cash price is different but the contract price is the same, yet I don't know how true was that. He was very rude to me and he never admitted that he made a mistake with the contract.