RR
Rapule R

1 reviews | Active since Apr 2016

20 Apr 2016, 20:25

bad treatment

On 09/04/2016 I drove about 15 km to Cradlestone mall Game Liqours to buy Whiskys( Singleton R359,99 and Jameson Select reserve R299,99) which were advertised on special on Daily Sun from 7-10/04/2016. They did not have in stock and manager confirmed that their Head office didn't sent them stock. He registered me on call back voucher no's ***&174 respectively. I then bought other stuff of which they didn't have cigarretes again. I then walked next door to the shop to buy cigarretes (Stuyvesant 20's and 30's) and I was told they were out of stock. I got more frustrated and to add to my misery was when I wanted to buy Mtn airtime and was told it it also out of stock. I then spoke to the other Manager who didnt have a name tag and said she is Bongiwe Mene, whom i asked whether they sell we dont have of which she laughed at me and said it is not their problem as their Head office is controlling stock, she can just give me call back vouchers. I've explained that I can't drive so far to get call back vouchers. I felt so humiliated, dissapointed and frustrated by the Retail shop I'm having account with. I had to pay parking bill for spending more than an hour and got nothin

0
Replies (1)
Game
Game's reply21 Apr 2016, 11:18
Official
Hello karabokpramapa,

We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.

We confirm that management contact you to discuss this matter and that arrangements were made for your to return to the store on Saturday to buy the stock.

We look forward having you in the store and thank you for your support.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73