Bad to poor service

<p>I bought a Xbox One for my son in December 2015 at Game where I was told that it has a 1 year warrenty</p> <p>The controller broke in June 2016, I then returned this back to Game Trade Route Mall, after much debate they took it, I booked this in Sa****ay 04.06.2016 I phoned on Tuesday 07.06.2016 to follow up. The first consultant that I spoke to told me that she firts has to phone the supplier and advise me then, when questioning the fact that its Tuesday and nothing was done yet she then changed her story by saying that "she is awaiting on feedback from the supplier"I then asked to speak to the Store Manager Freedoline he assured me that he would get back to me... after two calls to him he NEVER called me back. This was the response that I get from Management</p> <p>1 He said that there is only a 3 month guarantee on the controller</p> <p> I lookep up on XBOX website and the controller and console was still under guarantee I then booked a service on line and Today 13.06.2016 I got a new controller ...</p> <p> </p> <p>Conclusion is that the Management and staff from the customer service at Game Trade Route Mall is utterly useless they dont know about calling back first of all and they sure as hell dont know how their warranties and guaranties work on their products.</p> <p> </p> <p>Oh and when collecting my broken item on Sunday the manager **** to me in my face telling me that he called me back I can go and pull my phone records to prove him wrong, Uneducated and unhelpful service from Freedoline</p> <p> </p> <p>Regards</p> <p>Amanda Waltas</p>