AvJ
André van Jaarsveldt
1 reviews | Active since May 2016
19 Jan 2021, 10:02
Bad switchboard management.
I called Game Capegate and tried to speak to someone in the department that sells pillows. The switchboard lady did put me through what I hanged on forever. The call was never returned to the switchboard. I called again and said I was hanging on forever, while talking she simply transferred the call again and the same thing happened. It's really sad Game that you employ people with such 'I don't give a hell attitude' It just cost me money and frustration. Really glad business is so good to treat your clients like this.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
19 Jan 2021, 10:09Good day,
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 797396.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 797396.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
Game's reply19 Jan 2021, 10:09
Official
Good day,
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 797396.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 797396.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
AvJ
André van Jaarsveldt's updateReviewer Update
19 Jan 2021, 15:44Thank you very much for the fast reply. I was called by the correct person in the department. I really appreciate it.
AvJ
André van Jaarsveldt's update19 Jan 2021, 15:44
Reviewer Update
Thank you very much for the fast reply. I was called by the correct person in the department. I really appreciate it.