RF
Rowan F
1 reviews | Active since Sept 2025
25 Jan 2026, 06:45
Bad survivor
I will not use any game stores again. Game cresta will not even help with the washing machine we bought at there store the glass burst on its own and the mashine was not on at the time the glass burst . Thank goodness we where not home with our 1 year old child. game and hisense don't not wanna take responsibility for there product. I will never buy any electrical things there again.
Helpful (0)
Replies (30)0
Replies (30)RF
Rowan F's updateReviewer Update
25 Jan 2026, 06:49Bad service
RF
Rowan F's update25 Jan 2026, 06:49
Reviewer Update
Bad service
Game's replyOfficial
25 Jan 2026, 11:04Hi Rowan, thank you for reaching out. I am so sorry for the experience that you had. Kindly be advised that your query was handled by our CGSO department and the matter has been resolved.
Best regards,
Game's reply25 Jan 2026, 11:04
Official
Hi Rowan, thank you for reaching out. I am so sorry for the experience that you had. Kindly be advised that your query was handled by our CGSO department and the matter has been resolved.
Best regards,
RF
Rowan F's updateReviewer Update
25 Jan 2026, 18:51And the CGSO did not even help me. So game and hisense service is very bad.
RF
Rowan F's update25 Jan 2026, 18:51
Reviewer Update
And the CGSO did not even help me. So game and hisense service is very bad.
RF
Rowan F's updateReviewer Update
25 Jan 2026, 18:54It is not even our fault that the glass burst and you guys are saying the we broke the glass but the washing machine was not in use when the glass burst.. make no sense
RF
Rowan F's update25 Jan 2026, 18:54
Reviewer Update
It is not even our fault that the glass burst and you guys are saying the we broke the glass but the washing machine was not in use when the glass burst.. make no sense
Game's replyOfficial
26 Jan 2026, 10:31We're sorry about the inconvenience, however once the issue is resolved with CGSO we are unable to assist further.
Best regards,
Game's reply26 Jan 2026, 10:31
Official
We're sorry about the inconvenience, however once the issue is resolved with CGSO we are unable to assist further.
Best regards,
RF
Rowan F's updateReviewer Update
26 Jan 2026, 11:25But you guys never assisted with nothing only the CGSO tried helping but Game store did nothing.
RF
Rowan F's update26 Jan 2026, 11:25
Reviewer Update
But you guys never assisted with nothing only the CGSO tried helping but Game store did nothing.
Game's replyOfficial
26 Jan 2026, 11:54I have requested that the person who dealt with your complaint from Massmart to contact you regarding this matter.
Best regards,
Game's reply26 Jan 2026, 11:54
Official
I have requested that the person who dealt with your complaint from Massmart to contact you regarding this matter.
Best regards,
Game's replyOfficial
26 Jan 2026, 12:09Please be advised that you will need to reach out to the ombudsman directly as the matter has been taken up with them.
Best regards,
Game's reply26 Jan 2026, 12:09
Official
Please be advised that you will need to reach out to the ombudsman directly as the matter has been taken up with them.
Best regards,
RF
Rowan F's updateReviewer Update
26 Jan 2026, 15:27I would just like my washing machine to be fixed or replace because you pay much money and the when something goes wrong everyone just runs away
RF
Rowan F's update26 Jan 2026, 15:27
Reviewer Update
I would just like my washing machine to be fixed or replace because you pay much money and the when something goes wrong everyone just runs away
Game's replyOfficial
27 Jan 2026, 08:51 Please be advised that you will need to reach out to the ombudsman directly as the matter has been taken up with them. Our Massmart complaints team dealt with them and gave a resolution; the matter is out of our hands.
Best regards,
Game's reply27 Jan 2026, 08:51
Official
Please be advised that you will need to reach out to the ombudsman directly as the matter has been taken up with them. Our Massmart complaints team dealt with them and gave a resolution; the matter is out of our hands.
Best regards,
RF
Rowan F's updateReviewer Update
27 Jan 2026, 12:10At least game got there money and they are happy and the customer get treated like this. 👌
RF
Rowan F's update27 Jan 2026, 12:10
Reviewer Update
At least game got there money and they are happy and the customer get treated like this. 👌
Game's replyOfficial
27 Jan 2026, 12:49We're so sorry for the service received.
Best regards,
Game's reply27 Jan 2026, 12:49
Official
We're so sorry for the service received.
Best regards,
RF
Rowan F's updateReviewer Update
27 Jan 2026, 14:20Thats all game store can say is sorry and not even help or fix the washing machine I had to take out a loan to buy the washing machine so now I stit with a washing machine thats broken and a loan I have to pay bac for a broken washing machine and its not even 8 months and the washing machine is broken and no one wants to help at game stores like really.
RF
Rowan F's update27 Jan 2026, 14:20
Reviewer Update
Thats all game store can say is sorry and not even help or fix the washing machine I had to take out a loan to buy the washing machine so now I stit with a washing machine thats broken and a loan I have to pay bac for a broken washing machine and its not even 8 months and the washing machine is broken and no one wants to help at game stores like really.
Game's replyOfficial
27 Jan 2026, 14:52Hi Rowan, we can understand your frustration, however, our CGSO did there investigations on your query and the matter has now been resolved. We apologize for the inconvenience caused.
Best regards,
Game's reply27 Jan 2026, 14:52
Official
Hi Rowan, we can understand your frustration, however, our CGSO did there investigations on your query and the matter has now been resolved. We apologize for the inconvenience caused.
Best regards,
RF
Rowan F's updateReviewer Update
27 Jan 2026, 17:33Will it just show that all game just wants money
RF
Rowan F's update27 Jan 2026, 17:33
Reviewer Update
Will it just show that all game just wants money
Game's replyOfficial
29 Jan 2026, 09:47We're so sorry for the service received.
Best regards,
Game's reply29 Jan 2026, 09:47
Official
We're so sorry for the service received.
Best regards,
Game's replyOfficial
29 Jan 2026, 10:01Hello Rowan, I'm really sorry, I'm unable to give you a different answer.
Best regards,
Game's reply29 Jan 2026, 10:01
Official
Hello Rowan, I'm really sorry, I'm unable to give you a different answer.
Best regards,
RF
Rowan F's updateReviewer Update
29 Jan 2026, 13:21So game don't care about there customers just money because they can not even fix or repair the washing machine so the warranty fo 12 month and guarantee means nothing the game just money. Thats not fair like really game store
RF
Rowan F's update29 Jan 2026, 13:21
Reviewer Update
So game don't care about there customers just money because they can not even fix or repair the washing machine so the warranty fo 12 month and guarantee means nothing the game just money. Thats not fair like really game store
Game's replyOfficial
30 Jan 2026, 10:56Hi Rowan, we're unable to assist further as the matter was dealt with by the CGSO.
Best regards,
Game's reply30 Jan 2026, 10:56
Official
Hi Rowan, we're unable to assist further as the matter was dealt with by the CGSO.
Best regards,
RF
Rowan F's updateReviewer Update
30 Jan 2026, 12:20No you guys just did not wanna assist from the beginning thats why I had to go to the ombudsman and still no help because its all am money making thing thats all it is
RF
Rowan F's update30 Jan 2026, 12:20
Reviewer Update
No you guys just did not wanna assist from the beginning thats why I had to go to the ombudsman and still no help because its all am money making thing thats all it is
Game's replyOfficial
30 Jan 2026, 16:22I'm sorry, Rowan, but I'm unable to provide you with a different answer. As this matter was dealt with by the CGSO, we're unable to assist further.
Best regards,
Game's reply30 Jan 2026, 16:22
Official
I'm sorry, Rowan, but I'm unable to provide you with a different answer. As this matter was dealt with by the CGSO, we're unable to assist further.
Best regards,
RF
Rowan F's updateReviewer Update
30 Jan 2026, 19:57No if game really cared about the situation then then they would have sorted the matter out even if the CGSO dealt with the matter. And what is sorry going to help fix the washing machine
RF
Rowan F's update30 Jan 2026, 19:57
Reviewer Update
No if game really cared about the situation then then they would have sorted the matter out even if the CGSO dealt with the matter. And what is sorry going to help fix the washing machine
Game's replyOfficial
31 Jan 2026, 10:16Hi Rowan, I'm unable to provide you with the answer you want, or assist you further as you've gone to the CGSO.
Best regards,
Game's reply31 Jan 2026, 10:16
Official
Hi Rowan, I'm unable to provide you with the answer you want, or assist you further as you've gone to the CGSO.
Best regards,
RF
Rowan F's updateReviewer Update
31 Jan 2026, 22:39Will I had to go the Ombudsman because game did not wanna help and game told me to go the the Ombudsman instead of helping and I still get no help
RF
Rowan F's update31 Jan 2026, 22:39
Reviewer Update
Will I had to go the Ombudsman because game did not wanna help and game told me to go the the Ombudsman instead of helping and I still get no help
RF
Rowan F's updateReviewer Update
02 Feb 2026, 19:13And just like thats Game store runs away
RF
Rowan F's update02 Feb 2026, 19:13
Reviewer Update
And just like thats Game store runs away
RF
Rowan F's updateReviewer Update
02 Feb 2026, 19:14Again
RF
Rowan F's update02 Feb 2026, 19:14
Reviewer Update
Again
Game's replyOfficial
04 Feb 2026, 11:26Hi Rowan, I'm unable to provide you with the answer you want, or assist you further as you've gone to the CGSO.
Best regards,
Game's reply04 Feb 2026, 11:26
Official
Hi Rowan, I'm unable to provide you with the answer you want, or assist you further as you've gone to the CGSO.
Best regards,
Game's replyOfficial
04 Feb 2026, 11:27Hi Rowan, I am sorry Rowan, please note you have been at the CGSO and they have assisted you accordingly.
Best regards,
Game's reply04 Feb 2026, 11:27
Official
Hi Rowan, I am sorry Rowan, please note you have been at the CGSO and they have assisted you accordingly.
Best regards,
RF
Rowan F's updateReviewer Update
04 Feb 2026, 12:15And what is sorry going to do fix the washing machine .
RF
Rowan F's update04 Feb 2026, 12:15
Reviewer Update
And what is sorry going to do fix the washing machine .
Game's replyOfficial
05 Feb 2026, 11:26Hi Rowan, I'm unable to provide you with the answer you want, or assist you further as you've gone to the CGSO.
Best regards,
Game's reply05 Feb 2026, 11:26
Official
Hi Rowan, I'm unable to provide you with the answer you want, or assist you further as you've gone to the CGSO.
Best regards,